Our Products

Returning Your Cooker Hood

How To Return Your Luxair Cooker Hood

We currently deliver the majority of our cooker hoods through our own delivery service. If you live in an area we don't cover with our own delivery vehicles we will send your goods by courier, either Next day courier or by pallet force. Goods will require someone present at the delivery address to sign for the product.

We will always do our best to get goods shipped out to you as soon after you place the order as possible, usually within 5 working days, please inform us of any special delivery requests before we despatched your goods. In the case of deliveries during the working week we would recommend you consider whether a delivery to your place of work would be more convenient. You can set up additional delivery addresses as part of the Online Checkout process.

Standard delivery: We aim to deliver all mainland UK standard orders in 2-5 working days depending on the area you live in. However, sometimes during busy periods, deliveries may take slightly longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Returns Policy:

Luxair (UK) Limited hopes you are delighted with your purchase, if however, you are not entirely satisfied with your order there are two options for returns / exchanges.

It is the customer’s responsibility to confirm the suitability of their chosen extractor hood prior to placing an order. This includes colour, dimensions, accessories and the choice of ducting kit used for fitting the new extractor hood.

Returns Form Here

Contact Us

In every case please contact us prior to sending a return so that we can make proper arrangements. Goods returned without prior agreement will not be replaced / refunded.

With any returns please make sure you:

 

1 - Damaged or Faulty Goods

2 - Unwanted Items

3 - Processing Returns

Once returned goods have been received by us we aim to process returns or exchanges as quickly as possible within a 28 day period. Any refund will be met through the original payment method.

Refunds for faulty good will include the cost of the original postage and packaging. Refunds for non faulty items will not include the original cost of postage.

4 - Right to Cancel

In line with distance selling regulations you can cancel your order up to 7 days after receiving the goods. Please inform us of your wish to cancel by Telephone or email.

Please note that any goods returned will be subject to a 25%.

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Luxair Kitchen Extractor Fans - Quality Designer Cooker Hoods © 2017